Privacy Policy

Last Updated: August 12, 2026

BRUVIAN operates this website and online store, including its content, features, products, tools, and services. Our store is powered by Shopify, which provides the technology that enables us to operate our Services.

This Privacy Policy explains how we collect, use, process, store, and share your personal information when you visit our website, use our Services, make a purchase or other transaction, or communicate with us.

Please read this Privacy Policy carefully to understand how your personal information is handled and what rights and choices you may have.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you or another individual.

Depending on how you interact with BRUVIAN, where you live, and as permitted or required by applicable law, we may collect or process the following information:

Contact Information
Your name, billing address, shipping address, phone number, and email address.

Payment Information
Credit card, debit card, financial account information, payment details, transaction information, payment confirmations, and other information needed to process your payment.

Account Information
Your username, password, security questions, preferences, and account settings.

Transaction Information
Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.

Communications
Information you provide when communicating with BRUVIAN, including information included in customer support enquiries.

Device Information
Information about your device, browser, network connection, IP address, and other unique identifiers.

Usage Information
Information about how and when you interact with or navigate our Services.

How We Collect Your Information

We may collect personal information from the following sources:

Directly From You
When you create an account, use our Services, make a purchase, contact us, or otherwise provide information to BRUVIAN.

Automatically Through Our Services
When you browse or use our website, including through cookies and similar technologies.

From Our Service Providers
When third-party providers perform services or technology functions on our behalf.

From Partners And Third Parties
When information is provided to us by business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with BRUVIAN, we may use your personal information to:

Provide And Improve Our Services

We use your information to process payments, fulfill orders, arrange shipping, manage accounts, remember preferences, process returns and exchanges, provide customer support, enable product reviews, and improve our Services.

We may also use your information to understand how customers interact with our Services and to improve our products, website, and customer experience.

Marketing And Advertising

We may use your information to send marketing, promotional, and advertising communications by email, text message, or postal mail.

We may also use information about your activity, including products you have viewed, purchased, or added to your cart, to provide relevant advertising on our Services or other websites.

Security And Fraud Prevention

We may use personal information to authenticate accounts, maintain secure payment and shopping experiences, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

If you create an account, you are responsible for keeping your login credentials secure.

Customer Communication

We use your personal information to respond to enquiries, provide customer support, assist with orders, and communicate with you about our Services.

Legal Requirements

We may use personal information when necessary to comply with applicable laws, respond to lawful requests, participate in legal proceedings, or enforce our terms and policies.

How We Share Personal Information

We may share personal information with third parties where necessary to operate our business and in accordance with this Privacy Policy.

This may include:

Shopify And Service Providers
We may share information with Shopify, vendors, and service providers that help us operate our business, including payment processing, analytics, customer support, cloud storage, fulfillment, shipping, and IT services.

Business And Marketing Partners
We may share information with business and marketing partners that assist us with advertising and promotional activities.

When You Request Or Authorize It
We may share information when you direct us to do so, such as when arranging delivery or using social media features or integrations.

Affiliates
Information may be shared with affiliated companies or entities within our corporate group.

Legal And Business Transactions
We may disclose information in connection with a merger, acquisition, bankruptcy, legal obligation, investigation, litigation, or to protect the rights, Services, customers, or other individuals of BRUVIAN.

Shopify And Your Information

BRUVIAN uses Shopify to host and operate our Services.

Shopify may collect and process information about your access to and use of our Services to provide and improve its platform and related services.

Information submitted through our Services may be transmitted to and shared with Shopify and other third parties, including parties located outside your country of residence.

BRUVIAN may also use Shopify features that incorporate information from interactions with our store and Shopify to help protect, grow, and improve our business.

Depending on where you live, you may have certain rights regarding personal information processed by Shopify.

Third-Party Websites And Links

Our Services may contain links to websites or online platforms operated by third parties.

If you access a third-party website that is not operated or controlled by BRUVIAN, we recommend reviewing its privacy policy, security practices, and terms of service.

BRUVIAN is not responsible for the privacy, security, accuracy, completeness, or reliability of information or practices maintained by third-party websites.

Information shared on public or semi-public platforms, including social networking services, may also be visible to other users or third parties.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to BRUVIAN, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, BRUVIAN does not have actual knowledge that it “shares” or “sells” personal information of individuals under 16 as those terms are defined under applicable law.

Security And Retention

We take reasonable measures to protect your personal information. However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.

Information sent to us may not always be secure while in transit. We recommend avoiding unsecured channels when communicating sensitive or confidential information.

We retain personal information for as long as necessary based on factors such as maintaining your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.

Your Privacy Rights And Choices

Depending on where you live and subject to applicable laws and limitations, you may have certain rights regarding your personal information.

These may include:

Right To Access
You may have the right to request access to the personal information we hold about you.

Right To Delete
You may have the right to request deletion of personal information we maintain about you.

Right To Correct
You may have the right to request correction of inaccurate personal information.

Right To Data Portability
You may have the right to receive a copy of certain personal information we hold about you and, where applicable, request that it be transferred to another party.

Managing Communication Preferences
You may unsubscribe from promotional communications at any time using the unsubscribe option included in our marketing emails.

You may continue to receive non-promotional communications, including messages relating to your account or orders.

UK And European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to applicable legal exceptions and limitations, you may also have additional rights.

These may include:

Right To Object Or Restrict Processing
You may have the right to request that certain processing activities be stopped or restricted.

Right To Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable privacy rights through the Services where available or by contacting BRUVIAN directly.

Privacy Complaints

If you have a concern or complaint about how BRUVIAN processes your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal a decision or submit a complaint to your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

If personal information is transferred outside the European Economic Area or the United Kingdom, BRUVIAN will rely on recognized legal transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, where applicable, unless the destination country has been recognized as providing an adequate level of protection.

Changes To This Privacy Policy

BRUVIAN may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational matters.

When changes are made, we will update the Last Updated date and provide any notice required by applicable law.

Contact BRUVIAN

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us.

BRUVIAN

Customer Support: info@bruvian.com

Business Address:
60 Tottenham Court Road
London W1T 2EW
United Kingdom

For purposes of applicable data protection laws, BRUVIAN is the data controller of your personal information.