Política de reembolso

At BRUVIAN, our goal is to provide an elite skincare experience built on transparency and trust. We design our formulations to the highest standards, and we are dedicated to ensuring your experience with our brand reflects that absolute commitment to quality.

14-Day Return Window

You have 14 calendar days from the exact date your package is marked as delivered by the courier to request a return. Requests initiated outside of this 14-day window are ineligible for a return, replacement, or refund.

Return Eligibility and Product Condition

To be approved for a successful return and full financial refund, items must match the criteria below depending on the scenario:

Buyer's Remorse (Changing Your Mind): If you simply change your mind or choose to return a product, the item must be entirely unopened, unused, un-sampled, and inside its original brand packaging with all protective safety shrink-wrap and seals fully intact. Due to strict health, hygiene, and cosmetic safety regulations, we cannot accept returns or issue refunds for any skincare serums that have been unsealed or tested.

Damaged, Defective, or Incorrect Items: In the rare event that your product arrives defective, leaks in transit, or if you received the wrong product entirely, we will resolve the issue immediately. Please contact us within 24 hours of delivery at info@bruvian.com with your order number and clear photographic proof of the damage or mistake. We will send a free replacement or issue a full refund immediately at no extra cost to you.

How to Initiate a Return (Step-by-Step)

To return an item, you must follow our authorization procedure. Do not mail items back to the origin warehouse address on your shipping label without contacting us first, as un-tracked packages cannot be verified.

Email Us: Send an explicit request to info@bruvian.com containing your full name, order number, and the reason for the return.

Review and Address Provision: Our support team will review your request within 1 to 2 business days. If approved, we will email you the designated return warehouse address instructions.

Pack and Ship: Securely pack the item in its original box to prevent damage during transit. Drop it off at your preferred local courier.

Return Shipping Fees and Restocking Charges

Return Shipping Costs: For cases of buyer's remorse, the customer is responsible for booking and paying for the return shipping postage fees. We highly recommend utilizing a shipping service that provides a tracking number, as BRUVIAN is not responsible for returns lost or stolen in transit.

Restocking Fees: We believe in fair pricing. BRUVIAN charges 0.00 Euro restocking fees or hidden processing penalties on returned merchandise.

Defective Returns: If you are returning an item because it was damaged, defective, or incorrect, BRUVIAN covers 100 percent of the return costs or sends a replacement free of charge.

Refund Processing Timelines

Once your return parcel arrives at our inspection facility, our staff will review the product condition within 2 business days of receipt. We will email you an explicit notification informing you whether your return is approved or rejected based on our hygiene criteria.

Approved Returns: If approved, your refund will be processed immediately. The funds will be credited automatically back to your original payment method (Credit card, Debit card, or original gateway used).

Bank Processing Window: Please note that financial institutions and credit card companies generally take 5 to 10 business days to post a refund credit to your account balance after we initiate it.

Contact and Legal Entity Information

If you have questions regarding our return standards or need assistance starting an inquiry, reach out to our team: