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Questions? Let’s Talk.
Whether you have a question about your BRUVIAN routine, an order, delivery, or anything else, our team is here to assist.
We believe great skincare should come with a great experience from the first question to the final delivery.
💬 Customer Support
For questions about products, orders, delivery, or returns:
📧 info@bruvian.com
Our support team is available Monday - Friday, 9 AM - 5 PM GMT.
We aim to review every enquiry carefully and respond as soon as possible.
📦 Order Support
Need help with an existing order?
Please include your order number in your message so we can assist you more efficiently.
For damaged, defective, or incorrect orders, please include clear photos of the product and packaging where possible.
🚚 Delivery & Returns
Questions about delivery times, tracking, cancellations, or returns?
Our team can help you understand the next steps and provide the information you need.
✦ A Better Experience, By Design
At BRUVIAN, attention to detail extends beyond our formulas.
From the products you receive to the support you experience, every part of your journey matters.
Thank you for choosing BRUVIAN.
Your Questions Matter.
We’re here whenever you need us.
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Everything You Need To Know.
Clear answers about the BRUVIAN routine, how to use your serums, and choosing the right routine for your skin.
1. How long does shipping take?
Orders are processed within 1 - 2 business days. Standard delivery typically takes 2 - 7 business days after processing, with an estimated total delivery time of 3 - 9 business days across the EU.
2. Do you accept returns?
Yes. We accept eligible returns within 14 calendar days of delivery. Products must be unopened, unused, and returned in their original sealed packaging. Opened or tested skincare products cannot be returned.
3. What if my product arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and include your order number and photos. Our team will arrange a replacement or full refund.
4. Can I cancel or modify my order?
Orders can only be cancelled or modified before processing begins. Please contact us as soon as possible, ideally before the 2 PM GMT processing cutoff.
5. How can I contact you?
For any questions or assistance, contact our support team at info@bruvian.com. We’re available Monday to Friday, 9 AM to 5 PM GMT.
6. What is the difference between the Morning and Night Serum?
The Morning Firming Peptide Serum is designed for daytime care, helping support smoother, firmer, brighter-looking skin and daily hydration. The Night Renewal Peptide Serum is designed for overnight care, helping support smoother, firmer, refreshed-looking skin while you sleep.
7. Why use both the Morning and Night Serum?
The two formulas are designed to complement each other. The Morning Serum provides focused daytime care, while the Night Serum supports overnight skin renewal. Together, they create a simple and complete morning and night routine.
8. Can I use BRUVIAN every day?
Yes. BRUVIAN is designed to fit easily into a consistent morning and night skincare routine. Use each serum as directed and stay consistent for the best routine experience.
