Shipping policy

Shipping Zones and Destination Countries

We ship exclusively to all 27 European Union (EU) member states. If your country is not on this list, we cannot fulfill your order at this time.

Eligible Destination Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping Costs and Fees

Standard Delivery: FREE shipping on all orders across the 27 EU countries listed above.

Hidden Fees / Surcharges: There are no handling fees, fuel surcharges, processing fees, or hidden taxes applied at checkout. The price you see on the product page is the final price you pay.

Express Shipping: We do not offer express or expedited shipping options at this time.

Order Processing and Transit Timeframes

Our delivery timeline is broken down into two distinct phases: Handling Time and Transit Time.

Daily Order Cut-Off Time: 2:00 PM (GMT) Greenwich Mean Time. Orders placed before 2:00 PM will begin processing the same business day. Orders placed after 2:00 PM will begin processing the following business day.

Order Handling (Processing) Time: 1 to 2 business days (Monday through Friday). This includes order verification, product quality control, packing, and sorting at our warehouse. Orders are not processed or dispatched on weekends or public holidays.

Transit (Shipping) Time: 2 to 7 business days (Monday through Friday). This is the time it takes for the courier to deliver your package from our fulfillment hub to your doorstep.

Total Estimated Delivery Window: Combining handling and transit times, you can expect your package to arrive within 3 to 9 business days from the date your order is successfully placed.

Tracking and Shipments

Once your order is processed and packed, you will automatically receive an automated shipping confirmation email containing a tracking number and a direct link to follow your parcel's movement in real-time. Please allow up to 24 hours for the courier tracking status to activate.

Address Changes and Cancellations

Please verify that your shipping address is entirely accurate during checkout. If you need to change your address or cancel your order, you must email us immediately at info@bruvian.com before 2:00 PM GMT. Once an order is processed or dispatched from our hub, it enters the carrier stream and we can no longer cancel, redirect, or alter the delivery details.

Customer Support and Business Information

For any inquiries regarding your package status or shipping anomalies, please contact us directly:

Brand Name: BRUVIAN

Customer Support Email: info@bruvian.com

Physical Business Office Address: Office 85, 060 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom

Support Operational Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)